Customer Testimonials
Excellent service by the service manager Ted and the team
My brakes were starting to pulsate. The NY State inspection was due next month so I made an appointment for both. I was treated very well and courteously by the service staff. However, I was surprised that I needed rear brakes ( pads and rotors ) when I only have 22,000 miles on the vehicle.
Mike in the service department was able to get me in on a moments notice for a dead battery & went out of his way to be helpful & accommodating.
Service was nice to me. First time coming in had a little trouble knowing where to go. Other than that good service at the dealer.
Took me without an appt and just made my day that they did that.
Great people at TransitTowne! They changed my oil in a reasonable amount of time and even gave me a couple of tokens to get a pop and a snack from the vending machine while I waited!
Saw the van I wanted on the lot, looked for another and none existed in 200 miles. Paid sticker and very happy!
Kept me updated. Performed needed services. Checked to see if anything else was needed & found my brakes needed work. (Which I suspected). Very friendly.
Excellent service experience. Details and cost of service were explained by the service advisor.
I have been taking my Ram 2500 Diesel standard truck for Maintenance and service to this dealership. I have to be honest that both service managers Mr. Paul & Mr. Mike are extremely talented and knowledgeable. Have answered my Diesel truck related questions & provided necessary guidance for my new truck. I would recommend anyone to shop and take your car to them for the Maintenance. Though the department is busy all the time but these gentlemen as well as their crew are so dependable. Keep up the great work!! Thanks
Great service. Quick and clean. No complaints at all
My man Mike always takes care of me in service.. he upfront and honest with me I appreciate that a lot
Friendly place was able to get me in almost immediately.
Great experience getting new tires, Oil change and state inspection all done in almost 70 Minutes, I was Amazed!
Excellent service. I got my oil changed and tires rotated and couldn?t believe how quick and efficient the service department was. Thank you!!
Quick, efficient and completed in a timely fashion. Waiting room was good as we're complimentary refreshments.
Transittowne was great as always. They got me first thing the check in process went quickly for I was going to work. They were understaffed at the moment but didn?t let that affect their efficiency. Not only did they get me in first thing but my truck was ready before I knew it. Thanks Bob for taking care of me
Excellent service fast and fixed the problem the first time
Super friendly staff as well as very professional! Prompt and efficient service!
I have been coming here for years. I always have good service for a reasonable price.
I wasn't happy with Molly, and Monica told me she was in on a day she wasn't so when I showed up to find out Molly was off that day I was upset. But the Juan was so sweet and said come on over I'll help you. I explained to him my situation and from that moment on, Juan went above and beyond to make sure I was happy. He expressed he always wanted to be a car salesman and it shows, when you love what you do, the product is genuine. Thanks Juan
I have dealt w several dealerships along the way. I would recommend this one above the rest! The service has been exceptional. They actually believe me when I tell them something is wrong. They have been fast & accurate w repairs. The service desk personnel has been very accommodating. They keep you updated and only fix what’s required. I am extremely happy w this dealership.
Bought a Dodge Ram 1500 excellent vehicle.They made financing a smooth process.Also had a fender bender repairs were excellent all around awesome company 😍.Would refer to anyone wanting a new truck.
I had a wonderful experience. I purchased my first Jeep from Tom Romano in 2018. He was very pleasant to work with. Therefore, I decided to come back.
I would not buy from any other salesman! If all salesmen were like him it would make the car buying experience more pleasurable and easy!
The staff is always pleasant and helpful. The service that done is just what I need and nothing extra. My only complaint is the hold music when I call for an appointment. It's extremely loud and it's mostly static. Can you please fix that??
I received exactly what I was expecting. Service was provided quickly.
They took me in immediately without a an appointment. I didnt wait at the dealership but received a call much quicker than anticipated advising my car was ready. Lee in service was very professional and made recommendations without being pushy or trying to make a sale which is appreciated. The experience was efficient and pleasant. I will recommend your dealership to others and although this was my first visit, will continue to come back for service and make it my first stop when purchasing my next vehicle.
Take all my family vehicles to Transitowne of Williamsville for Excellent Service. John Klap, Bill Webber, and Service Tech Dan McKellar are the Best in the business!
Overall experience was good, service area was somewhat congested
Had a great experience with Dan Mayr in purchasing a new Renegade for my son. The process was easy and smooth in just one day.
They find and repair what you need to get you back on the road.
Knowledge was there, alway professional, accommodating! That’s why we keep coming back! I recommended a couple of my friends they bought a used Jeep! From Massimo!!!
Bill always does an excellent job when I need assistance in the service Dept. He is very efficient, answers questions I may have. Treats me like I own the the place. I can always count on transitowne service to be exceptional.
Byron Ford = amazing salesman. He was honest and went above and beyond to meet all my needs! Will refer him as much as possible. Can’t wait to get my next vehicle from him! Neal in finance was a great guy as well, very friendly, and funny!
Only reason I go there is because of Max and Bob Simme. Max is stand up and Bob Simme is the only one I want working on my Ram
Was very quick and easy to make it happen Phil was very accommodating and met my time constraints and price window Will definitely consider Transitowne and Phil when time for next renewal JJBall
they do a great job, always accommodating when you bring a vehicle in for service, and keep you informed on what is going on while your vehicle is there.
I went in they check my car and it went in the shop ! I had it back in the time they said it would be done
Very happy with everyone that I dealt with here. Everone was very helpful and friendly. Will be back when it's time for another vehicle.
Had a great experience.. staff was great and knowledgeable. They helped get me the best deal and explained everything very thoroughly. The facility was also very clean and decorated nice for the holiday
Dino Grenga did much of the legwork for us because I had recently had bypass surgery and I was not at 100% yet. Best experience leasing a car. Thank you to Dino and all the people involved in our lease of our Cherokee limited. We love it. Ron and JoAnn Meyer
Great sales person who made the leasing process very painless and efficient. I am very impressed with the truck, love the color and performance. I am now a RAM guy.
Making a deal on a new Jeep Grand Cherokee Laredo went very easy with Kim DeMarco. We figured out what we wanted, she found one, a short negotiation and the deal was done !!!!!
This is the third vehicle that I have purchased/leased in the last 3 years. I have always been given a great deal. The service Dept is also great. I feel more like a friend instead of a customer
They were good to work with did not waste my time. We had a deal done within a half an hour. Was in and out in no time.
very friendly, personable, told us everything that was going to be done. being from out of town, we were very satisfied with all the work. Bill made a car breakdown into not so bad an experience over a holiday..
Max is the vest! Cannot believe what a deal he gave us on our 2020 jeep cherokee absolutely love it! 🙂 🙂 great job outstanding service by max
Max is a great asset to this dealership! Wonderful salesman, made sure i drove away in exactly what i needed and at a great price!
Good experience good price Dino did a good job of getting me what I was looking for and getting me out of the dealership in a quick time
Tom was very helpful and great to work with! Our experience at dodge was great. I would definitely recommend my friends and family come here.
Always a pleasure working with Mike, an asset to your company! Angelo, I will be in mid January! Jeep, Edge or a ??? still thinking on that
I was at Transitowne to test drive a Jeep Grand Cherokee High Altitude, in stock, when I we met with Massimo "Max" Martinucci. He resonated with me since he indicated he had in the past found an brought in vehicles for other customers, which I knew would be something I may need since I was looking for a specific model and color, I knew wasn't in any local dealers. He indicated he didn't like to play games, and would work for me, and when we came to a decision to buy, we decided with Transitowne. Max ...
Service was done fine. Dealership should provide better seating and more space for people waiting for their vehicle. The chairs are uncomfortable and way to close together.
Great service. Great folks behind the service desk. Great technicians. Always very professional friendly honest sincere people to deal with. I recommend this service department to all my friends.
As is nearly always the case, vehicle repairs were completed in a very timely manner and at a reasonable cost. I have no hesitation bringing my vehicle to Transitowne for any repairs or maintenance. Bill is top notch....
Our experience could not have been better. No pressure, no stress, no problems. Will definitely work with Max again; our best car buying/leasing experience ever! Thank you Max!
The vehicle I attempted to purchase we later found out there was no paper work for Chrysler even though it was a 2019 ,my salesman continually kept me informed,even though it took over a week he kept looking till a comparable vehicle became available and he put it aside for me and called me right away
Front brakes pulsates when braking. this issue was repaired. The brake light/tail light issue was not. The right tail light assembly was the problem, I check the continuity of the circuit path through the assembly reverse polarity on one bulb contact. I replaced the assembly. all ok now.
Great dealership. Friendly personal , Awesome service department , no pressure sales , reasonable price service department, relaxing waiting room with free beverages and phone charging station and child play room
Probably one of the best experiences I’ve had at car dealership. After researching for a Jeep, I found the best deal here. I arrived around 6:30pm and lease the car same evening with smooth transaction. I worked with Thomas Romano, who made the process of leasing a car stress free and painless. He made it really easy to test drive my car and took the time to explain all the features of my vehicle. Thomas was upfront and honest from the start. Highly recommend working with him. Nelson Lam helped with finalizing payments and getting us copies of everything ...
It was one of the best car buying experiences I have had. Kim was helpful, knowledgeable and I felt she and the dealership were being honest and fair with me
Great deal on tires and services. Truck rides a lot better. Glad I went to Transit Town for the tires then Dunn tire....much appreciated the service from everyone.
Buying a car has never been so easy thanks to Dino Grenga! Dino was courteous, patient, he listened to my needs and accommodated to them. The atmosphere was inviting and the employees were all so kind and friendly. The whole experience from beginning to end was incredible, Thank you again Dino!
I would rate the Body Shop 5 out of 5. Service Dept 2 out of 5. My sales person 5 out of 5. I waited in the service dept for 4 1/2 hours and do not know the name of the person who waited on me. I went in to have my air conditioner checked, a dye was injected and I finally left the waiting room and told someone at the desk I had to leave.
our salesman Massimo is a fantastic person to deal with!!! Service is always great, customer representatives are always friendly and very helpful!!! Definitely a dealer ship we would stay with!!!
I took my Renegade in for just an oil change at 9 am (opening) and didn't leave till almost 12 noon. 3 hours is ridiculous for a simple oil change
Quick, curtious, and accommodating during the service call. I recommend their service to anyone including other vehicle brands -Chevrolet, GMC, Toyota, Nissan, etc. Great people!
I am always grateful for the honest, quick service I receive! Your team there are very professional, and acknowledge all customers that walk in the service area. Thank you for offering consistent, great service!
Overall experience was great, Mike was very helpful and very nice to work with. He was very patient and got me into what I wanted ! Would highly recommend talking to him !
I like to come in to see MAX and Bob Simme. They always are looking out for my well good. I don"t Do Facebook.
The service Department is always on the ball and gets things done as promised ! Bill Webber is my favorite consultant ! Very knowledgeable and listens to your complaints to make sure the problems with your car are fixed properly !
As always Phil has put my wife in the vehicle she wanted after she dragged him around the parking lot at 9 o'clock at night. We go to Phil because we want an honest deal for an honest price and don't want to be stuck at the dealership for hours trying to be sold something we don't need or want. We all know the saying "Happy wife happy life"
Excellent service. Mike was professional, knowledgeable, and friendly. The waiting room was comfortable and accommodating. The bathroom was very nice and clean. My visit was an overall positive experience. Thanks to everyone involved for your efforts to make my visit a pleasant one.
Excellent from start to finish! Second car from this dealership and I highly recommend them to anyone looking to buy a Jeep. Thanks everyone for everything!
BILL, TED , DONNA ; AND THE PARTS DEPT[ {JAKE }. ARE ALL GREAT. IN & OUT SERVICE WITH SMILES.!!!!!!!!!! THE DRIVERS ARE VERY UNDERSTANDING AND HELPFUL.. JUST OUTSTANDING
Quick and easy. Nick and Neal made my first new vehicle experience great ! I will definitely continue to work with them for years to come and highly recommend transitowne to anyone who is looking for a new vehicle!
Phil, my salesman was excellent. Friendly, professional and no pressure, got exactly what I wanted and love my new Jeep. This was my second car purchased via Phil and my 3rd overall. Thanks again!
I love the office from the driver in the shuttle to Donna to Ted they’re all great! I get my car in and out and the hours are convenient.
I usually bring my vehicles to transitowne for service. More often than not the diagnosis is accurate, repairs are quick and customer service is friendly and knowledgeable.
I think so much of Transitown Dodge in Williamsville that I have my Ford serviced there. They do an excellent job and I don't have to wait hours. My next vehicle will be purchased there. They have a nice sales staff as well. Check them out.
Great place, great service and the service men are very cordial and helpful. I also enjoy the professionalism of everyone, including the pleasant ride in your shuttle bus to and from your location.
Very helpful. Terry was nice and informative. Every one is nice . Place is friendly. They make buying progress easy and fast. I would come back in the future.
This was my second time leasing at this dealership! Great sales and service department! Great experience! I love my new 2019 Jeep Grand Cherokee! Thank you all for everything!
The Transitown experience has always been a pleasure. Extremely polite and professional staff. The techs are very honest and informative. The speed and quality of service is top notch. Every buying and service experience has been pleasant and positive! Great overall team and dealership!
I was there for my free oil change. I didn't make an appointment because I've always been told to just come in. Well this oil change took over 2 1/2 hours. (The person waiting in the waiting area said his took 3 hours!!!) Is this because it was for free because if it is, I will chose another dealership and pay the $15.00 for an oil change!!!!
Transit time is the only place I take my truck because they treat me excellent And the work is always done on time and I never have a problem there fast efficient and just a great place to bring your vehicle
The few times I need to go back to Transitown Dodge, Ram Jeep we are always treated very well. I will continue to have my car serviced at Transitowne.
Received great service from the time I walked inside dealership. Salesman, Mike, was fantastic! He was straight forward with everything from the vehicle through out the financing aspect.
Phil Arcuri is the best salesman, he makes buying a new car simple and quick. I would not go anywhere else to buy a car. His knowledge of the product and process is second to none. It is nice knowing you can have full trust in a salesman.
Max is always there to help, I recommend him to all my friends and family . When I get ready to lease I will be calling him him
outstanding dealer, great people to work with, fair prices and quality work for both mechanical and collision. I would recommend this dealership to anyone looking to establish a long term relationship with regarding your transportation needs
Reggie were amazing salesman. We did not make a decision the same day and when we went back Max helped out since Reggie had the day off. They worked as a team and helped make the deal. Finance was quick and smooth as well.
Bill Webber has been the best representative of Transitown that I can imagine Service as follow up is as important as the sales experience Shot out to Bill. I don’t always get him when I’m in but all the reps are great
I had a great experience at the dealership. I came in for a problem with my breaks. Was told there was a current recall on my vehicle. They ordered the part of that night. And I set up my appointment for it right away. Service was friendly and professional.
Nice people always working hard to help you get what you need done fast and back on the road quickly. I highly recommend this dealership!
Dino was amazing and the best salesman I’ve ever dealt with! Everyone at the dealership was very friendly and felt at home. Dino made everything so easy and loved my experience overall. I highly recommend Dino!
Took our 2019 Jeep Cherkee in for it's first oil change and tire rotation. We called to make appointment and dropped it off the next day. Fast service, GREAT price!
I have been using Transitowne for over 20 tears and have always been satisfied with the service I have received. Barring unseen circumstances everything in completed in a timely fashion.
Mike was great. Very humble and explained everything nicely. He also explained the process of safety inspection and recommended how to get vehicle registration. Pickup/Drop service was amazing.