Customer Testimonials
Leased a Grand Cherokee today with the assistance of Juan. Very professional, easy to navigate pricing, and most important quick. 3 hours with test drive, a little negotiations, paperwork, and out the door. Highly recommended and threw in a little extra to make the wife happy. A++
I’ve been bringing my vehicle here since I purchased it and they have such great workers I’ve never had a bad experience
Tracey was an exceptional representative of Transitowne Jeep. She was polite, professional, and knowledgeable. Her demeanor, attention to detail, and overall approach truly reflected a spirit of excellence. I was very pleased with her service. I would gladly commend her for the outstanding service she provided.
Purchase was made so easy by Juan Nieves, very knowledgeable. Juan was very helpful, he had 3 vehicles brought over from another dealership. This way I was able to test drive all 3. Dino in finance was also very helpful.
Kept meet up-to-date on my vehicle with texts.I even got a loaner vehicle .
This staff was awesome the service coordinator Theresa is super nice and loved her service and the mechanic that worked on my truck was super nice and helpful as well, defiantly recommend this dealership for service needs
9:30 appointment, told I should be out by 11:00. At 12:45 Max saw I was still there with no updates. Around 1:15 I was done --or so I thought. Tony Dye caught me and, against my objections, spent 15 minutes telling me this is the time to trade. Four hours is a long time!!
I am writing this review to express my satisfaction with Dan Mayr. I recently purchased my 2nd vehicle with Dan about a month ago ( September 2026 ). This was a unique purchase, as I was not planning on buying a new Jeep when I walked into the showroom. Although Dan happened to be out of town that day, we had previously discussed finding me a new vehicle and paved the way for me. When he returned- on the day I took delivery of my new Grand Cherokee Summit Extreme - he walked me thru all the "bells and whistles " of ... Read More Google - Oct 26, 2026
I am very pleased with the service at Transitowne Jeep. The staff is friendly and most of all very fast!
I had the pleasure of dealing with Mr Anthony Dye, he’s professional with a great sense of humor and the knowledge of the vehicles he’s selling. It was easy to sit and chat with him . He always had time for me. I think he makes everyone feel comfortable. If you’re looking to buy a vehicle without the stress, Anthony Dye , he’s your guy! Go ask for Anthony for a buying experience you’ll enjoy. No pressure, just great deals!
I took my vehicle two weeks ago to get checked for a knocking sound going through the engine. It took them a week just to check the diagnostic said it was just a bad oil change picked it up a day ago and you can still hear the knocking sound. they also wouldn’t even try to give me a rental very bad customer service.
Great fast service and very friendly!
I had a very very awesome experience today they put me in a brand new 2027 Chrysler Pacifica beautiful vehicle the payments are very affordable I wasn't there long at all, the sales man Anthony dye is amazing he definitely took care of my needs and had me driving the same day off the lot awesome recommended 💯💯💯thanks I will definitely tell people to come there if they are looking for a vehicle
This isn’t the closest Jeep to my house but I am glad I called the “wrong” one. They were able to squeeze me in this past Saturday for an oil change. They were kind and I did not have too long of a wait. They also gave tokens for the vending machine which was a nice perk. They also have free coffee! I would recommend this location. I will continue to use this location even though there are other locations that are closer.
Totally professional
I had my 2022 ram 2500 In for a tail gate issue, on 10/6 the hinge seized up not allowing the tail gate to open. Was told it had to go through the body shop, was then told I would have to go through my own insurance company. I questioned that and was told the extended warranty might not cover it , $2600 to replace a hinge.
I call Ram costumer care and was told about a goodwill program that covered these kind of things ( I have a case number now)
Went back to the dealership with all the information on 10/16 at 9am. Was told ... Read More Google - Oct 19, 2026
Fast and professional service.
Great communication. Fixed my shifting issue.
They were able to get my car in for service very quickly and they got it fixed in the time that they told me. Iam totally happy with the service department, I have been there before and the service department was fantastic. I will definitely be back in the future because of the way that they take care of the costumer and their automobile. IAM TOTALLY A VERY HAPPY COSTUMER. Iam glad that I went there instead of going somewhere else.
The staff was very nice. The wait was a little long.
Traveling through Buffalo and experienced an electrical issue on Wagoneer. I could not have been better taken care of by the service team. Although they were already loaded with service orders, they went out of their way to accommodate me, no questions asked. Total and complete empathy, caring, and diligence getting me back on the road. The entire service team was simply extraordinary. Well done and thank you for your culture of customer service.
Amazing work amazing stuff. Thank you for getting my 2018 ram pickup truck. Back on the road! Special shout out to Ted Service Manager for even checking on me on a Sunday to make sure everything was OK.
Outstanding customer service, the cost of one single license plate light is $64.00 and I installed it myself that's ridiculous. That is the only thing that kept you from a extra star.
Do not service your vehicle here. Took over a month for my car to be done, said they had all the parts when i dropped it off with no communication that almost everything my car needed after the accident had to be ordered. Not to mention when I finally get the car back there were spots not properly painted and somebody must of slid onto my leather seat and scratched it. They did their best to fix it but after having it a month and getting it back with my seat scratched up and unfinished work. Not ok. Do your ... Read More Google - Sep 6, 2026
Purchasing a car here was a smooth and pleasant experience from start to finish. The staff provided fantastic attention and personalized service, making sure all my questions were answered without any high-pressure tactics. When it came time to talk numbers, the negotiation process was fair, transparent, and straightforward, ultimately resulting in a great deal and a new set of keys. I highly recommend them to anyone looking for a stress-free car buying experience
I’m the last person you want to sell a car to; I can’t express enough how fast and easy this process was for me. Tzeph took some initiative and made the experience fun and fast; as my car was there for repair he sent a text to gauge my interest and I ended up leaving with my dream car. The entire process was fast with most of it done over text message. I felt so confident I signed before I even saw it. Thank you Tzeph for finding my dream car and for your patience and professionalism.
ATTENTION!!!!! DO NOT bring your vehicle to the dealership for any service !!! Absolutely horrible experience! Top to bottom a disaster. Had an appointment set for 10:30 on a Thursday morning and dropped the truck of the day before for an electrical issue and was all checked in , I was told they would run a diagnostic test. I Texted Thursday afternoon at 3:30 for an up date NO response!!! Friday morning at 9:30 I got a text from the dealership “ sorry you missed your appointment” !?!????? They had my truck for 2 WEEKS , NO communication accept from my end ! I finally got my truck back , 2 weeks ... Read More DealerRater - Aug 24, 2026
Easiest, most steess free vehicle purchase i have ever made!
Did a great job resolving the problem. Service advisor Theresa was very professional and helpful with great communication and care.
Fast and friendly service,
Staff was very nice and service was fast.
Customer service was great, I was informed of how long the repair would take and it was spot on! I was asked if I needed additional services and I was able to add on an inspection which was very convenient!
It wasn't a good visit because I came to get a oil change and the oil filter let all my oil out and destroy my motor the truck is not driving the same I'm thinking about suing transitowne dodge because the truck just doesn't driving the and doesn't feel the same I very not happy 😡
Very knowledgeable. Professional service
It took 3 hours for an oil & filter change with an appointment! Rediculous
For me in at the last minute for recall- glad to get it done. Always pleasant!
I had my Ram truck in to put in a new radio and camera system yesterday, and I'm back there again today because it isn't working properly. Be prepared to make duplicate trips there before they get it right.
Great sales team. Ask for Massimo!!!!
First time we've dealt with Transitowne and it was exceptional! From the moment we walked in our salesman greeted us and understood what we wanted. Showed us the perfect truck to fit our needs. The team handled the finances and warranties. Process was made as easy as possible. Would definitely recommend dealership
Alot of the people there have been there for a long time and are experienced. Good experience buying a new car.
While our original experience with buying two vehicles was not bad. We have been lied to and excuse after excuse for a 2nd key for both vehicles for months. I’ve even left messages for a manager with no return calls. And our sales guy won’t even respond when originally he said he would drop them personally. Now my son’s car control arm is broke and we have had every excuse in the book for 3 days that it’s still not repaired. To boot I was just told we can pick it up for now and it’s ... Read More Google - Aug 8, 2026
Great service from my sales representative, polite, and found the vehicle I liked
Purchase 2015 Chrysler Town & Country from Jay Christopher. He sold me the car with bad engine and transmission., over $8000 in repairs. After contact it him, he just responded-deal with that. This is not the way to do business. Stay away from this seller, please.
made an appt to get an airbag light turned off. took them 6 weeks to get me in after the part was ordered. after 2 appts they still could not fix it and then refused to give me my money back and only offered store credits after i stated i would not like to come back. wasted my time and stole my money after ive been a customer for 3 years.
Another super smooth purchase with Massimo. Only salesman i look forward to buying from.
After a few wrinkles, they got it in and completely fixed by the time I needed it back
I have brought my jeep here a few times for inspections and repairs and I’ve always had a great experience. This last time I was having an emergency and they squeezed me in without an appointment to make sure I was taken care of. The entire staff is always so friendly and helpful, definitely recommend going here!
I had a wonderful experience with Ted and the entire service department team. They took the time to thoroughly research and source a part for my older Chrysler, which I truly appreciated. Everyone was honest, professional, and transparent throughout the process. I felt they genuinely had my best interests in mind and guided me in the right direction with my vehicle. Their dedication and customer service were exceptional, and I highly recommend them.
Always fair prices and great service
Outstanding sales and service from start to finish! The technicians are knowledgeable, professional, and always courteous. The sales team, management, and staff are friendly, accommodating, and genuinely committed to providing a great customer experience. The body shop does exceptional work with excellent results and attention to detail. What truly sets this place apart is the level of customer care from the technicians all the way up to the owner, who personally took the time to introduce himself. Overall, an amazing experience, and I highly recommend them to anyone looking for top-quality service and a team that truly cares about their ... Read More Google - Jun 5, 2026
We enjoy working with this great friendly team! Always a good experience.
I had an excellent experience at the dealership thanks to the outstanding customer support I received ecspecially from Alex. From the moment I looked online to the moment I arrived -Alex and they crew were friendly, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. They took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. Their professionalism, patience, and attention to detail truly stood out. I highly recommend working with them if you're looking for a positive car-buying experience. Thank you for going ... Read More Google - Jun 2, 2026
Took my truck in for a recall, brought it in a day earlier than the appointment and they actually finished it the same day! Excellent service
My experience with Transitowne Jeep Chrysler Dodge Ram Williamsville was awesome. I recommend them 1000%. Their service center was friendly, and the communication was great throughout the process. My service advisor kept me updated and waa open to talk if I had any questions. Who could ask for anything more.
DO NOT BUY- service department WORST. I’m a Veteran and don’t get angry easily but- Came in for radio repair, told me need wait for part (no problem) there tech made the truck unusable then the service manger told me “not my problem” told me go get a rent a car, and said the lease was not bought there so does not care about my service! Physically threatening and tried to get into my face! Never go near this place.
Beware. This was once a good dealership. Something changed, very dirty, disorganized, poor service department. Unresponsive. Brake replacement and a scheduled transmission fluid change turned into 2 emergency tows back to the dealer…the brakes locked up, and the following day the transmission fluid all leaked out from a new hose clamp. Transitown only reimbursed me for 1 incident. I am a new customer of West Herr…big difference. I highly recommend.
BILLED WARRANTY FOR LOANER I DID NOT RECEIVE
If you've had warranty work done here and were told no loaners were available, I highly recommend contacting your warranty company to confirm whether any rental charges were submitted.
They had my truck for 6 days to replace a starter and I was explicitly told no when I asked about a loaner. I requested an itemized invoice upon picking up my vehicle, which showed they billed and were paid for a rental by my warranty company.
I contacted the warranty company, who provided me with a Transitowne in-house rental agreement in my ... Read More Google - Apr 14, 2026
Been here two times to get sensor replaced on jeep and still not fixed. Have to come back for a third time! Last time left jeep the whole day for a 10 am appt and was told at 4:30 replacement sensor was broken and have to wait 7-10 days for new one to come in. This after I called twice regarding status even tho was told I'd get updates..their excuse.."phones were busy". Always a long long wait to get even the simplest things done.
Would never do business here for as long as I live!!! The lack of communication is unacceptable. I constantly had to call regarding the status of my vehicle. If I did not call, my vehicle will still be sitting on the lot completely forgotten about.
The issue was regarding a Jeep recall. After looking into the recall, they some how made it worse where the vehicle was completely inoperable. They had it for two months. There was no courtesy vehicle offered.
Ted, the service manager, was horrible. He needs to learn customer service. I left constant messages and was not ... Read More Google - Apr 2, 2026
The worst service ever
I left a review prior and nobody chose to be held accountable for giving false information and estimates. You can all see for yourselves just by the reviews. They reply to the 5 stars to take advantage of their once in a while compliment and ignore every complaint they create. Terrible shop service.
I’ve had a very poor experience with Transitowne Chrysler Jeep Dodge of Williamsville.
I brought my vehicle in for a scheduled service appointment on 3/10/2026, only to be told upon arrival that it would be at least two days before anyone would even look at it. That immediately raised concerns….what is the purpose of scheduling an appointment if the vehicle isn’t going to be at least diagnosed that day?
After it was finally diagnosed, I was told it would only need a few more days and that one of the parts was about a week out, which was ... Read More Google - Mar 24, 2026
The service department is terrible delay after delay Jamie is the worst
The worst person special the manager I never recommend that place,No respect for veterans
I had a very bad experience. I contacted them to ask about a car part, and instead of helping me, the employee was rude and hung up the phone on me. This is not how you treat customers. Extremely unprofessional.
Not able to OBTAIN A LOANER WHILE VEHICLE IS BEING REPAIRED
Called to make sure I can approved got there the employee Joe was very interested at first. Once my application was set for the car I choose with 2500 plus I could of put down because I was a dasher he explained that was not a real job and I had no pay stubs when I clearly showed how much my income I was bringing in for however long I was I was working. He explained I can’t get what I always want from the whole inventory he came up with 2 random cars he said he can put me I. ... Read More Google - Jan 29, 2026
I wanted to check availability on a used vehicle so I got online and contacted a chat agent. The agent would not or could not provide this info without me giving up name, phone number and email to pass along to a sales rep. IMO no sense talking to a rep if the vehicle is not available.
Very terrible service very disappointed. Poor communication and very rude I called for an status update of my car and the guy Jeff said “i don’t know” was promised it was going in the shop to take a look the next day a whole week later my truck is still sitting outside. John was a help. Should’ve took a look at the reviews before towing it in.
Made appt w/explanation to be done, showed up for appt -- no part? Wasted trip if no part! Still waiting to hear when/if can get?
Not sure how I was able to make an appt for when you are closed 1/1/26 and got to your shop and it was closed so I had to reschedule
I clicked more info online on a vehicle and instantly had 3 salesman reach out to me. I spoke with Juan, submitted all of my information and he texted me saying he just needs my paystubs for approval. Then I sent those and never heard back. So I called the Williamsville location and asked for a sales supervisor to find out what was going on, and the guy who answered (Dan) said he would just look into it. He said he could help me out. Then said he had a few options for me, then also stopped responding. Then the next ... Read More Google - Oct 28, 2025
The service department here has always been a joke. I've been forced to come here for over two years due to an extended warranty. Every time I come, there's no communication, half the time they can't even diagnosis the car but I've had other mechanics look it over and find the issues no problem, they are dismissive, rude, and unprofessional on the highest level. Our most recent service needs were not met. We brought it in after hearing a rattling for weeks. They claimed they couldn't hear it after driving. They opened the car up, ... Read More Google - Oct 20, 2025
Transitowne is by far the most unprofessional dealership I’ve ever dealt with. I had a 9 AM appointment on Tuesday, and when I came back on Friday at 4 PM, my car STILL hadn’t even been touched. On top of that, their communication is terrible. Not once did they bother to call me with an update — I had to call them every single time, only to be met with attitude and outright disrespect. The service manager was especially rude and dismissive, and even had the nerve to tell me that an “appointment” doesn’t mean you’ll actually be seen ... Read More Google - Sep 26, 2025
My jeep went here with head gaskets blown(second time at 46k miles which is a Jeep thing not a transitowne thing) and the engine was replaced on the power train warranty. It took about six weeks. It sucked but these people don't control the flow of parts. However, I had to call in order to get any updates which is a bit of a problem when you don't get a rental for your broken vehicle. They would tell me that someone would call me back the next day but nobody ever did. I got the vehicle back ... Read More Google - Sep 11, 2025
I was very disappointed. I was told it would be a 2 hour job and it took 3 1/2 hours! Other customers weren't happy that day either because they were waiting longer than told!
Waste of time. I brought in my jeep for a standard transmission fluid change and after waiting 5 hours I called to check the progress. They told me that it would be done within the hour, so I went to the dealership to pick up my car after around an hour. My car was not only untouched, but the workers explained that the transmission technician was not there for the day and there was no way for them to perform the change. They did not have the courtesy to tell me this hours ago so that I wouldn’t waste my ... Read More Google - Aug 16, 2025
This is 2nd time in just over a year I have had my car in for service and was told I needed a much more expensive repair than what I brought my vehicle in for.
Last year, I had struck an object in the road & had my car repaired at this location. The collision manager was great and car fixed. One concern was for any fluid leaks after the incident. The collision manager told me all my fluid levels were full, my car sat over weekend & there was nothing leaking and they even rechecked everything after the weekend ... Read More Google - Aug 4, 2025
Brought my 2019 Ram 1500 Laramie less than 60,000 MI on July 8th 2025 because it was misfiring. Dropped off the vehicle on a Tuesday called on a Wednesday and they proceeded to tell me that I needed all this other work in addition to the engine. I had not asked for a multipoint check I just wanted the check engine light off and the engine fixed. Was in there May 29th 2025 for an ABS sensor and while replacing it they told me I had a leaky rear axle seal on the driver side. I had it repaired very expensive cost.
On this visit 7/8/25 ... Read More DealerRater - Jul 11, 2025
Waited three and a half hours for a oil change and new wipers. Then when they gave me my truck there were oily handprints all over the truck. The hand prints were all over the hood, drivers and drivers passenger doors and windows they were also on the right rear passenger door why that door I don't know what that door had to do with what was being done for the service. When I told the service desk they said that it would be washed but I stood and watched as they sprayed it down with water and wiped ... Read More Google - Jul 1, 2025
I was pleased with my repair. I was disappointed in the Service department’s inability to communicate with me regarding the expected length of time for repair and unprofessional handling of phone calls made when I just wanted to have some idea of when my vehicle would be ready. There was no empathy or understanding to this customer’s concerns. I was made to feel that I was not important and imposing.
Brought in car for oil change and safety inspection at 7:30 am Was told 1 hour I’m currently still waiting and it’s been 3 hours Will create update if and when I get out of here
Terrible service department. Only good for oil changes. If you need repairs BEWARE. They’ll barn job your vehicle. Pick a different dealer for repairs. My minivan was there for 4 days getting repairs that included rear brakes. After I picked up my vehicle one of the brakes they just changed locked up a half mile from the dealership. I had to get it towed at my expense and rent a vehicle until they got around to repairing it again. They covered no costs…no help, they wouldn’t return my calls. I spent an additional $410 between the towing and the ... Read More DealerRater - Jun 24, 2025
Honestly was hoping to find a good dodge dealership but struck out again. Had a safety recall that needed to be performed and they were easily able to take me for Saturday in May, but somehow not even one month later they are not able to finish my safety recall on the same Saturday availability. Poor customer, service and flexibility of scheduling. Unfortunately will not be coming here again anytime soon.
It’s always a great experience when I have to bring my car here for service or just maintenance. It’s a clean shop and the staff are so very kind and caring.
Michael Trevett the Service Advisor really takes his time to explain everything and he truly cares.
My car needed a pretty expensive part but they all made sure I would get well taken care off.
I appreciate that.
Kelly Quinn in customer care fillies ui with me right away to make fire everything went well.
She was very caring as well.
Great place to have good service ... Read More DealerRater - Jun 2, 2025
Very disappointed in Transitowne. My lease is coming to an end and I was interested in a couple vehicles here. The first salesperson I worked with said the prices listed on their website are not even “ballpark accurate”. The next salesperson I worked with, I asked to get back to me with a comparison compared to a quote I received from Joe Cecconi. I never even received a call back. The sales experience here has been unprofessional and unhelpful.
With 30 years of experience claimed by Thad the service manager, I would strongly advise future customers not to go to him with problems or concerns. We purchased our custom 2500 Deisel Ram last year here and ended up having to have it towed in as it would not start. We requested an oil change to be done as well. The problem was taken care of, yet they forgot to do the oil change. We had to schedule another appointment. Upon returning home noticed oil leaking on our new driveway. Called service and spoke to Thad as we were expressing our frustration, ... Read More DealerRater - Mar 21, 2025
This will be my second time going through this I took my car in for a oil change , and they didn’t do something right on their end all the oil leaked out did not call me with a update after 5 hours I had to call them also my car have to stay over night because of something that they did wrong !!!!!
Still experiencing car issues my vehicle has been disabled for 2 weeks very disappointed
I brought my car in for repairs a week ago. Due to a mechanic's error, the repair process has been significantly delayed. While I appreciate the friendliness and helpfulness of the other staff at the reception, I am extremely disappointed with the service I received from an employee named Larry. Larry was consistently rude and dismissive. Every time I asked a question about the status of my car, he simply replied that he didn't know. I fail to understand why someone with such a lack of knowledge and willingness to help is employed in a customer service role.
Check your batteries!! My boyfriend purchased a 2022 ram 2500 diesel with16,000 miles on it in August 2023, still had manufacturers warranty. His truck is a little over 2 years old and the batteries died and would not hold charge. He had to purchase 2 new batteries (almost $600) because that's what a diesel requires. When the old batteries were removed they were from 2013. So he purchased a 1 year old truck with 9 year old batteries, when we called the dealership we were told there was nothing they could do about it. They don't check batteries or replace them on vehicles being sold on the ... Read More Google - Jan 6, 2025
Two caravans. First time i took it to transitowne to fix an issue with the odometer they charged me and when I got in the car this original issue was resolved but somehow the radio wasn’t working. I went back in and got blown off. Turns out I couldn’t get an inspection at my BILs garage because the fuse was blown and the new fuse also fixed my radio.
Second time it was the clock spring. I paid lots of money on an old car and when I got in the driver seat the horn was dead. The ... Read More Google - Jan 5, 2025
I would NEVER BUY A CAR FROM HERE! They don’t care that their lot workers beat the heck out of the cars, race the cars, and speed around the Eastern Hills Mall parking lot(which is one GIANT POTHOLE AFTER THE NEXT!) unless you want a beat up “ new car” don’t buy from here!!